FynticaSupport
Email us: contact@fyntica.com
We usually reply within two business days. Write in Arabic or English, whichever suits you.
Reporting a problem
It helps if your message includes:
- Your device and platform (Android / desktop browser).
- The screen where it happened and exactly what you were doing.
- A screenshot if possible.
- Whether you use an account or work locally without one.
Never send us your password — we never ask for it and never need it.
Frequently asked
How do I back up my data?
In the app: Settings → Backup & Data → Export. You get one JSON file containing everything, which you can import later on any device.
I moved to a new device — how do I bring my data across?
With an account: sign in on the new device and your data returns automatically. Working locally: export the backup file on the old device and import it on the new one.
Does the app work offline?
Yes, completely. Creating invoices, generating PDFs and running reports all happen on your device. If you use an account, your changes upload automatically once you are back online.
What is the difference between using an account and local use?
Without an account your data stays on your device only — which also means losing the device means losing the data unless you have a backup. With an account it syncs across your devices and returns when you sign in.
I forgot my password
Tap "Forgot password" on the sign-in screen and a reset link is emailed to you. Data stored on your device is unaffected.
The VAT report does not match my accountant's figures
The in-app VAT return report is indicative and is computed from the documents recorded in the app. Check that the tax rates in Settings match those in force in your country and that every document has been entered. The official filing remains your responsibility and your accountant's.
How do I delete my account?
Full steps on the Delete Account & Data page.
Contact form
Fill it in and your mail app opens with the message ready, so you can review it before sending. It passes through no intermediate server, and nothing you type is stored anywhere.
Or write to us directly at contact@fyntica.com.